Last Updated: October 7, 2025

Welcome to Dastoor Nexus (“Company”, “we”, “our”, “us”).
Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.dastoornexus.com or interact with our services.
By using our website, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following details when you contact or register with us:

Name
Email address
Phone number
Company / brand name
Social media handles (if shared)
Any information you voluntarily provide through forms or messages

b. Non-Personal Information

When you browse our website, we automatically collect:

Browser type and version
Device type and operating system
IP address and approximate location
Pages visited, time spent, and referral source

c. Cookies & Tracking

We use cookies and analytics tools to:

Improve functionality and performance
Personalize content
Understand visitor behavior

You can disable cookies through your browser, but some site features may not work correctly.

2. How We Use Your Information

We may use your data to:

Provide, maintain, and improve our services
Respond to inquiries or customer support requests
Send updates, newsletters, and offers (with your consent)
Analyze traffic and optimize user experience
Ensure website security and prevent misuse

3. Sharing of Information

We never sell or rent your personal information.
We only share data:

With trusted third-party providers who help us operate our services (e.g., analytics, email systems)
When required by law or government request
To protect our rights, privacy, safety, or property

All third parties are required to protect your data in accordance with applicable privacy laws.

4. Data Retention

We keep personal data only as long as necessary to:

Fulfill the purposes stated in this policy
Comply with legal obligations

Once data is no longer needed, we securely delete or anonymize it.

5. Data Security

We use appropriate technical and organizational measures to safeguard your information.
However, please note that no online transmission or storage method is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

In accordance with the Digital Personal Data Protection Act, 2023 (DPDPA), and other applicable laws, you have the right to:

Access your personal data
Correct or update inaccurate information
Request deletion (“Right to Erasure”)
Withdraw consent at any time

To exercise these rights, please email us at privacy@dastoornexus.com.

7. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices or content. Please review those sites’ privacy policies separately.

8. Children’s Privacy

We do not knowingly collect or process data from anyone under the age of 13.
If you believe a child has provided us information, please contact us immediately for removal.

9. Grievance Officer

As required under the DPDPA, 2023, users may contact our Grievance Officer for any privacy-related concerns or disputes.

Grievance Officer:
Name: Juber Alom Laskar
Email: privacy@dastoornexus.com
Address: Dastoor Nexus , Sonai Road , Silchar , Assam , 788006

We aim to resolve all grievances within 7 working days from the date of receipt.

10. Policy Updates

We may update this Privacy Policy periodically.
Revisions will appear on this page with a new “Last Updated” date.
We encourage you to review it regularly.

11. Compliance & Consumer Trust

Dastoor Nexus fully complies with the Digital Personal Data Protection Act (DPDPA), 2023,
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011,
and other applicable Indian data protection laws.

Our privacy practices are designed to ensure transparency, accountability, and user trust at every level.

✅ This Privacy Policy completely favors and upholds the principles of the DPDPA, 2023 — ensuring that every user’s data is handled with fairness, consent, and confidentiality.

📧 Contact: privacy@dastoornexus.com
🌐 Website: www.dastoornexus.com
🏢 Company: Dastoor Nexus

Privacy Policy

Grievance Redressal Policy

Effective Date: October 7, 2025

At Dastoor Nexus, we value your trust and are committed to protecting your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDPA) and the Information Technology Rules, 2011.
This Grievance Redressal Policy outlines the process through which any individual can raise concerns or complaints related to the handling of their personal data.

1. Purpose

The purpose of this policy is to:

Provide a clear channel for users to report grievances related to data privacy or misuse.
Ensure prompt, fair, and transparent resolution of all complaints.
Comply with legal obligations under Indian data protection laws.

2. Scope

This policy applies to:

All visitors and users of www.dastoornexus.com
All clients, partners, and individuals whose personal information is processed by Dastoor Nexus

3. How to Raise a Grievance

If you believe that:

Your personal data has been misused,
You have not consented to a specific data use, or
Your data-related request (such as correction or deletion) has not been properly addressed,

you may raise a grievance through the following channel:

📧 Email: privacy@dastoornexus.com
🏢 Postal Address: Dastoor Nexus, Sonai road , Silchar , Assam, India , 788006

Please include:

Your full name and contact information
A clear description of the issue or concern
Any supporting documents (if applicable)
Contact No and Emergency Contact No

4. Redressal Procedure

Acknowledgement:
- Your grievance will be acknowledged within 48 hours of receipt.
Investigation:
- The Grievance Officer will review the matter and may contact you for additional information if required.
Resolution:
- A final response or resolution will be provided within 7 working days from the date of receipt.
Escalation:
- If you are not satisfied with the resolution, you may escalate the matter to the Data Protection Board of India (DPBI) under the DPDPA, 2023.

5. Grievance Officer Details

Name: Juber Alom Laskar
Designation: Grievance Officer
Email: privacy@dastoornexus.com
Address: Dastoor Nexus, Silchar, Assam, India

6. Review and Updates

This policy may be reviewed and updated periodically to reflect changes in legal requirements or organizational processes.
All updates will be posted on www.dastoornexus.com with the revised effective date.

7. Commitment to Fairness and Compliance

Dastoor Nexus ensures that every grievance is handled with fairness, transparency, and respect for user rights.
We are fully compliant with the Digital Personal Data Protection Act, 2023, reaffirming our dedication to responsible and ethical data management.